Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website at https://studio.271.dev, the 2.71 Studio, and any related services (together, the "Service") operated by [271DEV LLC] ("2.71," "Company," "we," "us," or "our").

By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms and to the following policies, each of which is incorporated into and forms part of these Terms: the Privacy Policy, Refund Policy, Acceptable Use Policy, Prohibited Content Policy, Content Removal Policy, Content Moderation Policy, Complaint Policy, and Anti-Money Laundering and Anti-Fraud Policy. If you do not agree, do not use the Service.

IMPORTANT: PLEASE READ SECTION 15 CAREFULLY. It contains an agreement to resolve disputes through binding individual arbitration instead of in court and a waiver of class actions and jury trials. You have 30 days to opt out.

1. Eligibility

To use the Service you must:

be at least the age of majority in the jurisdiction where you live;
not have been previously suspended or removed from the Service; and
have the legal capacity to enter into a binding contract.

We may require you to verify your age or identity at any time and may suspend your access until verification is complete.

2. Accounts

Registration. You must provide accurate, complete information and keep it up to date. You may register with an email address and password or through a supported third-party sign-in provider (currently Google, Discord, and X). One person may hold only one account, and accounts may not be shared, sold, or transferred.

Security. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at legal@271.dev if you suspect unauthorized access. We are not liable for losses caused by your failure to protect your account.

Closing your account. You may close your account at any time by contacting us. Closing your account forfeits any remaining Coins and does not entitle you to a refund. Characters you have made public may remain available to other users after your account is closed, without attribution to you, unless you make them private first. We may suspend or terminate accounts as described in Section 13.

Storage and inactivity. We may set limits on how much content is stored for your account and how long it is kept, and may delete content that exceeds those limits. We may close accounts that have been inactive for 12 months or more; we will attempt to notify you by email before doing so. We are not liable for the deletion of, or failure to store, any content.

3. The Service and AI-generated content

The Service lets you create characters and generate images and videos from text prompts, reference images, and settings you choose, using AI models we operate or license ("Outputs").

Nature of Outputs. Outputs are synthetic. They are produced by machine-learning models and do not depict real people, events, or performances unless you unlawfully attempt to make them do so. Outputs may be inaccurate, unexpected, offensive, or similar to Outputs generated for other users. We do not review Outputs before they are shown to you, except through automated safety systems.

License to use the Service. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service. You may not: copy, modify, or create derivative works of the Service; reverse-engineer or attempt to extract the source code, models, or weights; access the Service through automated means (bots, scrapers) or interfere with its operation; use the Service to build a competing product; resell or provide the Service to third parties; or remove any proprietary notices or watermarks.

Changes. We may modify, suspend, or discontinue the Service or any feature, model, or style at any time, with or without notice. We have no obligation to provide support or maintenance.

4. Coins, subscriptions, and payments

Coins. The Service uses a virtual currency ("Coins") to pay for generations. Coins are a limited, revocable license to use features of the Service. Coins have no monetary value, cannot be redeemed for cash, are non-transferable, and may not be sold or exchanged outside the Service. We may change the Coin cost of features at any time. Promotional or bonus Coins may be granted, limited, or revoked at our discretion. Coins are forfeited when your account is closed or terminated.

Coin packs. Coins purchased in packs are credited to your account once payment is confirmed.

Subscriptions. Subscription plans renew automatically at the end of each billing period (monthly or yearly) until cancelled, and include a recurring grant of Coins as described at the time of purchase. You authorize us and our payment processor to charge your payment method at each renewal. You can cancel through the billing portal at any time; cancellation takes effect at the end of the current period, and you keep access and any Coins already granted until then. Unused subscription Coins may not carry over after your subscription ends.

Card payments. Card and wallet payments are processed by Polar, our merchant of record for those transactions. Their terms apply to the payment itself.

Cryptocurrency payments. Crypto payments are processed by NOWPayments. Blockchain transactions are irreversible; you are responsible for sending the exact amount to the correct address within the payment window. Network fees are your responsibility. Underpaid, late, or misdirected transactions may not be credited. Payment requests that are not completed within 24 hours expire.

Prices and taxes. Prices are shown in U.S. dollars and may change at any time; changes do not affect purchases already completed. Applicable taxes may be added at checkout.

No refunds. Because Coins are consumed to generate content that is delivered immediately, all purchases are final and non-refundable except where required by applicable law. If you are a consumer in a jurisdiction that grants a right of withdrawal for digital content, you expressly agree that the supply of Coins and generated content begins immediately upon purchase and acknowledge that you lose your right of withdrawal once it does. If a generation fails on our side, the Coins spent on it are automatically returned to your balance. Our Refund Policy explains the limited cases in which we refund payments.

Chargebacks. Contact us first if you have a billing problem. Initiating a chargeback or payment dispute without contacting us, or making a fraudulent dispute, may result in suspension of your account and forfeiture of Coins.

5. Your content and Outputs

Your inputs. You retain ownership of the prompts, character definitions, and reference images you submit ("Inputs"). You represent that you own or have all necessary rights to your Inputs, that they do not infringe anyone's rights, and that any real person depicted in a reference image has consented to its use.

Your Outputs. As between you and us, and to the extent permitted by law, we assign to you any rights we may have in the Outputs you generate, subject to these Terms and your compliance with them. You may use your Outputs for any lawful purpose. Because Outputs are generated by AI, we do not warrant that they are original, that they are protectable by copyright, or that they are not similar to Outputs generated for others. Your use of the Service and of Outputs may be subject to use restrictions in the licenses of the third-party AI models we use; where such restrictions apply, we will make them available on the Service and you agree to comply with them.

Public characters. If you generate Outputs using a character another user has made public, you own those Outputs as between you and us, but you acquire no rights in the character itself, which remains the property of its creator. Likewise, Outputs that other users generate from your public character belong to those users.

License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, modify (for example, to resize or apply watermarks), and display your Inputs and Outputs as needed to operate, secure, moderate, and improve the Service and to comply with law. If you choose to make a character or other content public, you additionally grant us and other users the right to view and use it within the Service for as long as it remains public. We do not use your Inputs or Outputs to train AI models.

Responsibility. You are solely responsible for your Inputs, your Outputs, and how you use them. You must not represent Outputs as photographs or recordings of real people or events.

Feedback. If you give us feedback or suggestions, we may use them without restriction or compensation.

6. Prohibited content and conduct

You must not create, upload, request, or share, or attempt to do any of these, content that:

depicts or sexualizes minors in any form, including characters, drawings, or AI-generated images that appear to be, are described as, or are intended to represent people under 18, regardless of claimed age, style, or fictional context;
depicts a real, identifiable person (including public figures, celebrities, and people you know) without their express written consent, or is intended to impersonate or resemble a real person;
contains sexual, pornographic, or sexually explicit material of any kind, or content that promotes sexual exploitation, trafficking, or abuse;
is illegal where you or we are located, or that promotes, facilitates, or provides instructions for illegal activity, violence, terrorism, or self-harm;
infringes or misappropriates intellectual property, privacy, publicity, or other rights of any person;
is defamatory, harassing, threatening, hateful, or discriminatory toward any person or group; or
contains malware, spam, or unauthorized advertising.

Our Prohibited Content Policy describes these categories in detail, and our Acceptable Use Policy sets out the conduct rules that apply to your account.

You also must not: attempt to bypass or manipulate our content-safety systems (for example, by obfuscating prompts or splitting requests); use the Service from a restricted jurisdiction or through means designed to hide your location; access another user's account or data; use automated tools to access the Service or extract data; sell, rent, or share your account or Coins; or use the Service in any way that could harm us, our providers, or other users.

7. Moderation, enforcement, and reporting

Moderation. We use automated systems and human review to screen prompts, reference images, and Outputs for prohibited content, including tools that estimate the apparent age of people depicted. We may block, remove, or refuse to generate any content at our sole discretion, with or without notice, and we are not obligated to explain individual decisions. Automated systems are imperfect and may occasionally block permitted content or miss prohibited content. Our Content Moderation Policy describes how this works.

Enforcement. Violations may result in warnings, removal of content, loss of Coins, feature restrictions, suspension, or permanent termination, without refund. We may preserve and disclose content and account information to comply with law, to report suspected exploitation of minors, or to protect the rights and safety of others.

Zero tolerance for child sexual abuse material. Any attempt to create content that sexualizes minors will result in immediate permanent termination. We report apparent child sexual abuse material and related account information to the National Center for Missing & Exploited Children and cooperate with law enforcement.

Reporting and appeals. To report content that you believe violates these Terms, or to appeal an enforcement decision, email legal@271.dev with the relevant details. Our Content Removal Policy and Complaint Policy describe what to include and how we handle reports and appeals. We review them in good faith; the outcome of an appeal is our final decision.

8. Intellectual property and copyright complaints

Our property. The Service, including its software, models, design, text, graphics, logos, and trademarks, is owned by us or our licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms, we reserve all rights.

Copyright complaints. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice to our designated agent at legal@271.dev including: (a) a physical or electronic signature of the copyright owner or an authorized agent; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location on the Service; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on behalf of the owner. We may terminate the accounts of repeat infringers.

Counter-notices. If your content was removed and you believe the removal was a mistake, you may send a counter-notice to the same address containing the information required by 17 U.S.C. § 512(g)(3).

9. Third-party services

The Service relies on third-party services, including sign-in providers, payment processors, and AI infrastructure. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them. Links to third-party websites are provided for convenience and do not imply endorsement.

10. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT OUTPUTS WILL MEET YOUR EXPECTATIONS, BE FREE OF OFFENSIVE OR INACCURATE CONTENT, OR BE ORIGINAL OR PROTECTABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR USD 100. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY AND DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR, FOR CONSUMERS IN THE EU AND UK, LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

12. Indemnification and release

Indemnification. You agree to defend, indemnify, and hold harmless us and our officers, directors, employees, agents, suppliers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your Inputs or Outputs; your use of the Service; your violation of these Terms or of any law; or your violation of the rights of any third party, including any person depicted in your content.

Release. To the fullest extent permitted by law, you release us and the parties listed above from all claims, demands, and damages of every kind arising out of or relating to disputes between you and other users or third parties, including disputes over Inputs, Outputs, or public characters. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." If you live elsewhere, you waive any comparable statute or doctrine.

13. Term and termination

These Terms apply for as long as you use the Service. We may suspend or terminate your access at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms or created risk or legal exposure for us. Upon termination, your license to use the Service ends, your Coins are forfeited, and we may delete your content, subject to our legal obligations. Sections 4 through 18 survive termination to the extent applicable.

14. Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware and the Federal Arbitration Act, without regard to conflict-of-law principles. For any claim not subject to arbitration under Section 15, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, except that either party may seek injunctive or other equitable relief to protect its intellectual property in any court of competent jurisdiction or bring an individual action in small claims court.

If you are a consumer residing in the European Union, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws give you additional rights, nothing in these Terms limits those rights, and you may bring proceedings in the courts of your country of residence.

15. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights, including your right to sue in court and to a jury trial.

Agreement to arbitrate. Except as described below, you and we agree to resolve all disputes arising out of or relating to the Service or these Terms through binding individual arbitration rather than in court. Exceptions: (a) individual claims in small claims court; and (b) claims for injunctive or other equitable relief relating to intellectual property. Nothing in this Section prevents you from bringing issues to the attention of federal, state, or local agencies, which may, if the law allows, seek relief against us on your behalf. This agreement applies to claims that arose before you accepted these Terms.

Informal resolution first. Before starting arbitration, the party raising the dispute must send written notice to the other (for us, at legal@271.dev; for you, at the email address on your account) describing the dispute and the relief sought. The parties will try in good faith to resolve the dispute within 60 days of the notice. If they cannot, either party may begin arbitration.

Arbitration rules. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted by a single arbitrator, in English, and, unless the parties agree otherwise, by video conference or in the county where you live. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court with jurisdiction.

Authority of the arbitrator. The arbitrator decides all disputes, including the scope and enforceability of this agreement to arbitrate, except that a court decides challenges to the class action waiver below. The arbitrator may award the same relief a court could award, but only on an individual basis.

Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA rules. Each party bears its own attorneys' fees unless the arbitrator finds a claim was frivolous.

JURY TRIAL WAIVER. BY AGREEING TO ARBITRATION, YOU AND WE WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY.

CLASS ACTION WAIVER. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR WE MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If a court finds this waiver unenforceable for a particular claim, that claim must be litigated in the courts specified in Section 14, and all other claims remain subject to arbitration.

Batch arbitration. If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel within 90 days, the AAA will administer them in batches, with a single arbitrator and a single set of fees per batch.

Confidentiality. The arbitration, including all filings, evidence, and the arbitrator's decision, is confidential, except as needed to enforce an award or as required by law.

Opt-out. You may opt out of this arbitration agreement by emailing legal@271.dev within 30 days of first accepting these Terms, stating your full name, the email address on your account, and that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

Changes to this Section. If we change this Section 15 after you first accept these Terms, you may reject the change by emailing legal@271.dev within 30 days of the change taking effect. If you do, disputes between us will be arbitrated under the version of this Section you most recently accepted.

Severability. If any part of this Section 15 is found unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect.

Consumers outside the United States. This Section 15 does not apply to you if you are a consumer in a jurisdiction that does not permit pre-dispute arbitration agreements with consumers, including the European Union and the United Kingdom.

16. State-specific notices

California. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the provider of the Service is [271DEV LLC], [Company address], Delaware, United States. To file a complaint or receive further information, contact us at legal@271.dev, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or (800) 952-5210.

Other states. Residents of states with consumer privacy laws may have additional rights described in our Privacy Policy.

17. General

Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms on this page and update the date at the top. If we make material changes, we will notify you by email or through the Service, and the changes will take effect no earlier than 14 days after we post them, except that changes that add new features or that are required by law take effect immediately. Continued use after the changes take effect means you accept them. If you do not agree, stop using the Service.

Electronic communications. You consent to receive communications from us electronically, and you agree that electronic notices satisfy any legal requirement that a communication be in writing.

Export. You may not use the Service in violation of U.S. export control or sanctions laws.

Time limit on claims. To the extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after it arises, or it is permanently barred.

Assignment. You may not assign these Terms without our written consent. We may assign them without restriction, including to a successor.

Entire agreement; severability; waiver. These Terms, together with the policies incorporated above and any additional rules posted on the Service, are the entire agreement between you and us regarding the Service. If any provision is held invalid, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. "Including" means "including without limitation."

18. Contact

[271DEV LLC]
[Company address], Delaware, United States
Email: legal@271.dev